If a spare part or repair request cannot be satisfied because of obsolescence, we will advise the options available.
Underpinning this process are the following attributes:
- End-of-life notifications are posted to make customers aware of last time buy opportunities.
- Our engineering team capability includes designs for replacement parts that satisfies the original items as delivered functional requirements. Should obsolescence affect a substantial part of the system that cannot be resolved by a spare/repair replacement, then an update or upgrade proposition is submitted.
- Login to the Horizon portal
Horizon
Obsolescence management can be done via Horizon, our simulation customer services portal. To register for a Horizon account, please speak to your L3 support manager.
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