Overview: This great opportunity has arisen with an internationally recognised and rapidly expanding, fast-paced airline pilot training and resourcing organisation. With Crew Training Centres strategically positioned globally, a highly qualified management, training and assessor team and our investment in state-of-the art technology, our services are utilised by airline partners worldwide and our delivery standards are the envy of many other aviation support providers the world over.

Due to continued growth, a fantastic opportunity has arisen for a Customer Business Coordinator to join our busy team reporting to the Customer Business Manager.

Primary purpose of the role:

• Drive business opportunity of all unsolicited B2C enquiries to exceed the revenue and cost targets for each financial year as set out and agreed by the CTS board of directors
• Maintain at all times the role of Customer Advocate in line with other members of the team, seeking to always find a way to resolve customer issues or requests fully by maintaining a professionally challenging stance in search of such solutions with internal groups
• Maintain a credible, professional approach to individual colleagues and business teams through clear and appropriate communication, respect for the role, the circumstances of others and their ability to offer support and solutions
• Maintain a level of product knowledge appropriate for the role
• Utilise the adopted Customer Relationship Management tool, ensuring data is consistently accurate and complete.

Core duties will involve, but not be limited to:

• Focal for all un-solicited enquiries from potential B2C customers, progressing each opportunity for business by handling retail enquiries personally or working with the Customer Business Manager for commercial (B2B)
• Create and send Sales Orders, Sales Returns and Quotations on SAP.
• Support the Customer Business Manager and sales team with any new bids and proposals for new Airline Training customers
• Accountable for the end-to-end Airline Training customer feedback process from the creation of surveys, presentation to the company and ‘closing the loop’ with other departments.
• Monitoring the Customer Support Inbox dealing with enquiries and distributing emails to the relevant departments
• Corresponding with customers to ensure that they meet the prerequisites required for each course
• Support as required; specifically identifying the issues of visa invitation letters and others similar or related documents in order to ease customer travel
• Establish a clear communication channel with the Finance team for reporting customer credit control queries to relevant account holders
• Liaise with the Operations Department to plan courses in line with Customer requirements
• Represent the Customer Business Team at quarterly Open Day events to drive further business opportunities
• Complete other duties that may be reasonably required within the Customer Business Team.

ESSENTIAL QUALIFICATIONS, SKILLS AND EXPERIENCE

Qualifications and educational requirement:

Educated to GCSE English and Maths, Level A-C (or equivalent) 
Microsoft Excel Intermediate level

Skills and experience:

• Proven organisational and administrative skills with demonstrable success in managing a variety of tasks and/or activities
• Sound understanding of sales processes, budgets and contract administration
• Proficient knowledge of MS Office
• Solid numeracy skills
• Self motivated, proactive, confident and highly collaborative
• Ability to work in a high pressured and dynamic environment
• Flexible and able to adapt quickly to changing requirements
• Able to work on own initiative as well as part of a team
• Professional telephone and written communication and presentation skills
• Strong experience in a public facing role
• Previous aviation training industry knowledge and experience would be an advantage but is not essential as full training will be given
• International outlook, ability to deal comfortably with various cultures is preferred

Note: This Job Description is not intended to be all-inclusive. It is designed to indicate the general nature and level of work performed by employees within this job title. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role. The employee may perform other related duties as required to meet the ongoing needs of the organisation.

Additional information:

Applications will only be accepted from individuals who possess the eligibility to live and work in the United Kingdom.

Company Profile

L-3 Communications is a $15billion a year business with over 45,000 employees worldwide. Headquartered in Crawley, UK, L-3 Commercial Training Solutions division is L-3’s global provider of truly-integrated pilot training, resourcing  and systems solutions for the global, commercial aviation arena; employing 1200 people across locations in the UK, USA, New Zealand and Thailand.

Advanced Technologies and Training Excellence

L-3 Commercial Training Solutions is fully committed to supporting our customers’ ambitions and visions. Our totally scalable, innovative solutions to diverse training, resourcing and simulation challenges are unpinned by a commitment to the customer, quality and safety.

Uncompromising Customer Experience

The qualities that have enabled us to support our customers so successfully to date, thrive within our dedicated team: flexibility, a drive to innovate and desire to establish true partnerships with our customers.

Location

This role will be based at our Group Headquarters and Crew Training Centre – Southampton. Just north of the historic town of Southampton and close to road, rail and air links, this purpose-built training centre is one of the largest in Europe and dedicated to the training of airline pilots.