French, German or Spanish Airline Pilot Career Advisor

Due to continued growth, a fantastic opportunity has arisen for an Airline Pilot Careers Adviser join our busy team. We are looking for an enthusiastic individual with excellent communication and office based customer service skills to support the sales process of the airline pilot careers programs. You will be fluent in English and either French, German or Spanish. You will be expected to travel across Europe regularly.

 

Primary purpose of the role:

  • Your work will involve the daily interaction with aspiring airline pilots, their sponsors and family members through various forms of communications including personal meetings.
  • Working closely with the team manager to ensure all our training courses are enrolled to full capacity against the commercial plan.
  • As part of our Careers Advice team you will develop strong relationships with our customers and possess the confidence to handle all inbound enquiries in a calm and professional manner.

Key duties will include, but not be limited to:

  • Be a primary point of contact for customer enquiries through email, telephone and face to face interactions
  • Ensure all airline pilot careers and customer enquiries are dealt with to an exceptional standard both promptly and efficiently, providing accurate information on all relevant program
  • Develop strong professional relationships with all applicants and their sponsors
  • Participate in our careers events and one to one customer visits which may require travel across Europe
  • Follow data protection guidelines to maintain customer confidentiality
  • Ensure communication through all media is logged accordingly in files, folders and relevant databases adhering to date protection at all times
  • Undertake follow up calls to customers who have not completed applications, attended assessments or started courses
  • Ensure meeting spaces for customers are kept tidy and equipped with the relevant brochures and documentation.

 

ESSENTIAL QUALIFICATIONS, SKILLS AND EXPERIENCE

 

Qualifications and educational requirement:

  • Educated to GCSE level and to include English and Maths (or equivalent)
  • Fluent in either French, German or Spanish

 

Skills and experience:

  • Previous sales development experience in an office environment
  • Ability to work in a busy, dynamic environment to tight deadlines
  • Proven team player with a collaborative approach to new tasks and opportunities
  • Strong interpersonal skills with a flexible and proactive attitude
  • Excellent time management skills with the ability to prioritise workload effectively
  • Solid attention to detail and accuracy when recording information
  • Professional communication and presentation skills
  • Proficient with technology, social media and various IT packages – in particular MS Office (Excel, PowerPoint and Word)

Note: This Job Description is not intended to be all-inclusive. It is designed to indicate the general nature and level of work performed by employees within this job title. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role. The employee may perform other related duties as required to meet the ongoing needs of the organisation.

 

Additional Information

  • This role is full time 37 hours
  • Some work at weekends/evenings on a rostered basis
  • Travel to attend events in Europe will be a mandatory requirement
  • Applications will only be accepted from individuals who are eligible to live and work within the EEA
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Details
Application deadline: Jul 31 2019

12

Days

13

Hours

9

Mins
Organization
Airline Academy
Job Type
Location
Southampton, UK
Start date(s)
June, 06.26.2019
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