Support and Infrastructure Specialist - New Zealand (6 months FTC)

As a Support and Infrastructure Specialist, you will be the local onsite representative for L3 CTS Airline Academy (NZ) Limited based in Hamilton and part of a much wider international team that currently supports serval thousand employees. Reporting to the Support and Infrastructure Manager UK, you will support every aspect of the corporate IT infrastructure in Hamilton by providing direct customer service to our internal and external customers.

Our company uses a wide variety of technologies and business systems so there is large scope for you to learn and develop your current skill set. On employment, you will be involved in a local IT assimilation project that will require you to seamlessly integrate the Windows 1709 Upgrade, Bios UGs and Office 2016 rollout.

Every day will be different, providing you with a challenging and dynamic role. There is a requirement for you to complete some “out of hours” work to support the UK and US shift hours and be available on-call at weekends. Working in a highly visible role, you will require strong and effective communication skills to ensure you quickly understand, interpret and resolve requests for support.

Key responsibilities of the role include:

  • Support the efficient running of the Service Desk (UK) and effectively monitor and close IT requests within agreed timeframes.
  • Install, configure and administrate all hardware, ensuring all corporate software is correctly installed and fully operational.
  • Install and configure operating systems and applications according to business requirements.
  • Perform daily and weekly check-sheets as necessary.
  • Develop and document installation and configuration procedures.
  • Perform daily system monitoring of servers, LAN, WAN and telecommunication systems.
  • Apply software security patches and upgrades.
  • Apply operating system and application patches and upgrades using IBM Bigfix and WSUS.
  • Maintain departmental records, including hardware assets and software licenses.
  • Use backup technologies (such as Veeam) with an understanding of the underlying methodology.


Key skills and experience include:

  • Ability to work independently when required and with a proven track record of a proactive attitude in the workplace.
  • Demonstrated experience in technical problem-solving with a logical and methodical approach.
  • Strong verbal and written communication skills with ability to articulate views convincingly in order to influence others to adopt a recommended course of action.
  • Experience working within an ITIL Service Desk environment, including understanding the core principles of Incident, Request, Problem and Change.
  • Strong technical experience in a complex IT business environment including:
    • Administering Microsoft Windows server 2003/2008/2012/2016
    • Microsoft Active Directory
    • Microsoft Exchange 2010/2013/2016/O365
    • Firewalls and Switches
    • Server virtualisation, Hyper-v/VMware
    • Backup solutions
  • An understanding of Sarbanes Oxley computer controls and qualifications such as MCSA, MCITP, VCP, and ITIL would be useful.

Please submit an updated resume, providing details of your skills and experience relevant to this position. Applicants must hold the right to live and work in New Zealand. Immediate start.

Apply now
Application deadline: Nov 30 2019






Airline Academy
Job Type
Informaton Technology
Hamilton, New Zealand
Start date(s)
November, 11.11.2019
Apply now