When you raise an out-of-warranty Technical Query we will help you identify the service you need and the associated charge from the following tariff.
Once we have all the information required to resolve your issue, we will ask you to attach a Purchase Order for us to get started. Simple and speedy.
Your CRM would be pleased to talk you about how we are speeding up other services for you too. Please don't hesitate to get in contact.
Out-Of-Warranty Technical Query Fixed Price Tariff
Typical Queries by Band
Band A – examples include:
IOS operation queries
Addition of Library malfunction
Failing QTG tests
Problems with Nav Data processing
Assistance with creation and management of customer fits
Toolset use queries
Band B - examples include:
Computer operating system
HSSL diagnostics and fault finding
Validation of malfunctions
Validation of instructor comments against data package
Band C - examples include:
Simulator Services (fire system, electrical power system)
Control loading hardware recalibration